4 locations. 20 cameras. More than 2.1 million SNAPs captured.
For a rental car operation, every vehicle movement creates an opportunity—and sometimes a need—to document exactly what happened.
What did the vehicle look like when it left? Was damage already present? Which vehicle passed through the gate? Who was driving? When did it happen? Where did the vehicle go next?
EHI Puerto Rico wanted a better way to create that record without making vehicle photography another task employees had to remember.
The answer was SNAP: an automated photo-auditing platform that turns everyday vehicle movements into organized, searchable documentation.
Today, SNAP operates across four EHI Puerto Rico locations with 20 active cameras and has captured more than 2.1 million images.
But the number of photos is only part of the story.
The Challenge: Documenting Vehicles Without Adding Manual Work
EHI Puerto Rico’s rental garage includes four vehicle exit booths, with vehicles continually moving through the facility.
Creating a useful condition record manually would require an employee to stop the process, photograph the vehicle from multiple angles, identify the vehicle, record when the images were taken, and make sure everything was stored where it could be retrieved later.
And the rental garage wasn’t the only place vehicles were moving.
Vehicles also traveled between the primary rental facility and a separate wash and service location, creating another part of the vehicle lifecycle where knowing when and where a vehicle moved could be valuable.
The challenge was straightforward:
How do you consistently document vehicles at the moments that matter without creating another manual process for employees?
The Solution: Automated Vehicle Photo Auditing With SNAP
SNAP was integrated into EHI Puerto Rico’s existing vehicle flow.
Rather than asking an employee to initiate a photo audit, cameras were strategically positioned around the exit lanes so that the normal movement of the vehicle triggers the documentation process.
At EHI’s four garage exit booths, SNAP captures multiple views of each vehicle, including:
- All four corners of the vehicle to create a broad visual record of its condition
- Two views containing the license plate to assist with identification through license plate recognition
- An image of the driver
- The time and location associated with the event
The result is much more than a collection of surveillance footage.
Each event becomes an organized photographic record that can be referenced later.
Making the Vehicle Exit Process Automatic
A key part of the EHI deployment was integrating SNAP with the operation’s automated card-swipe gate control system.
When a gate event occurs, that activity can trigger SNAP to capture and organize the associated images and create triggered reports.
That means the documentation process doesn’t have to depend on an attendant being present.
Card swipe → gate activity → SNAPs → documented event.
Instead of asking an employee to remember several separate steps, the systems work together to create the record automatically.
This is one of the fundamental ideas behind SNAP:
Don’t add another procedure. Build the documentation into a procedure that’s already happening.
Tracking Vehicle Movement Beyond the Rental Garage
EHI Puerto Rico also used SNAP beyond the customer exit lanes.
A base location was established to document vehicles moving between the rental facility and the operation’s wash and service location.
That created another layer of visibility.
As vehicles moved between facilities, SNAP could create time-stamped photographic records at those locations, providing a history that could help establish where a vehicle was and when it moved through different parts of the operation.
The same platform could therefore support both vehicle-condition documentation and operational movement tracking.
From Camera Footage to Usable Vehicle Information
There’s an important difference between recording video and creating useful operational documentation.
With a traditional camera system, when something happens, the process may begin with:
“We should have video of that. Let’s see if we can find it.”
SNAP is designed around a different question:
“What records do we have for this vehicle?”
Because SNAP associates captured images with vehicle activity, time, location and license plate information, authorized users can search the photographic history rather than manually reviewing hours of unrelated camera footage.
Triggered reporting takes that a step further by allowing defined events to automatically create reports containing the relevant SNAPs.
The cameras become more than passive security devices.
They become part of an automated documentation system.
Proven at Operational Scale
EHI Puerto Rico’s SNAP deployment isn’t a proof of concept or short-term pilot.
Today, the production environment includes:
2,100,000+ SNAPs captured
20 active cameras
4 garage exit booth
EHI Puerto Rico’s SNAP environment has captured more than 2.1 million vehicle images across 20 active cameras and four locations.
Those numbers demonstrate something important.
SNAP isn’t simply capable of capturing a vehicle during a controlled demonstration. It has been operating as part of an active rental environment, processing millions of real-world vehicle images and events.
The Result: Vehicle Documentation Becomes Part of the Operation
The biggest outcome of the EHI Puerto Rico implementation isn’t simply the volume of images collected.
It’s how they’re collected.
Vehicles move through the same lanes they already use.
Drivers use the existing gate-control process.
Vehicles continue moving between rental, wash and service facilities.
But those everyday events can now automatically create a visual record.
That reduces dependence on someone remembering to take photographs, manually associate them with the correct vehicle, or create documentation after the fact.
And when a question arises later, EHI has a historical record to reference.
More than 2.1 million SNAPs later, the process continues to happen in the background.
What EHI Puerto Rico Demonstrates for Rental Operations
EHI’s implementation illustrates a broader opportunity for rental operations.
The goal doesn’t have to be another large software platform or another workflow employees need to learn.
Sometimes the opportunity is much narrower:
Identify the moments where documentation matters and automate them.
For EHI Puerto Rico, those moments included:
- Vehicles leaving rental garage exit booths
- Multi-angle vehicle-condition documentation
- License plate identification
- Driver documentation
- Automated gate activity
- Movement between rental and service facilities
- Triggered reporting
SNAP brings those events together into a searchable photographic history without requiring each event to become another manual task.
SNAP turns cameras from passive surveillance into automated operational documentation.
That’s what more than two million SNAPs at EHI Puerto Rico represent.
What Could SNAP Automate in Your Operation?
Every rental operation has its own vehicle flow.
Where do vehicles enter and exit? Where are they washed or serviced? What documentation are employees creating manually today? What happens when no attendant is present? And what existing cameras, gates or access-control systems could become part of an automated process?
Those are the questions we start with.
Let’s look at your operation and identify where SNAP could automate the documentation you’re relying on people to create today.
The post EHI Puerto Rico Case Study: Automating Vehicle Documentation Across an Active Rental Operation first appeared on C2IT Labs.